Refund Policy
This Refund Policy governs the rules and conditions for refund requests by users of the FitSpace platform (the “Platform”). It complies with U.S. consumer protection laws (FTC, CCPA), EU regulations (GDPR), Apple App Store Guidelines, Google Play Policies, and the responsible AI practices of our partners.
1. General Provisions
The Platform provides access to digital educational content (courses) delivered through third-party payment systems. Under applicable law and platform policies, refunds for digital goods are permitted only when:
- A technical error prevents delivery or access (e.g., duplicate charge, failed transaction, or platform-side outage);
- Access to the purchased course is denied due to a fault on the Platform’s systems.
Refunds are not granted for dissatisfaction with course content, quality, delivery style, or expected outcomes.
1A. Time-limited access to purchased courses
Some courses are sold with access for a limited period (for example, a stated number of days from purchase or until a stated date), as disclosed before you pay. When that paid access period ends in the ordinary course, access ends as described in the Terms of Use and the Public Offer — this is not a technical failure of the Platform and is not, by itself, grounds for a refund. The refund rules in Sections 1–2 still apply.
2. Eligibility for Refund
- Direct payments (Stripe, YooKassa):
- Refunds may be issued if a technical error is confirmed.
- Refunds are not available if the User has viewed more than 30% of course videos or downloaded core materials.
- Refunds are not provided for subjective reasons — including perceived lack of value, results, or personal preference.
- In-app purchases (IAP):
- All purchases made through the iOS or Android apps (Apple App Store or Google Play) are processed directly by Apple or Google.
- The Platform has no access to payment details and cannot process or reverse these transactions.
- Refunds for IAP purchases must be requested directly through Apple or Google, under their respective policies.
3. Request Period
Refund requests must be submitted within 14 calendar days of the original purchase date. Requests submitted after this period will not be considered.
4. Refund Process
- Email your request to support@fitspace.app with:
- Your registered email address;
- Date and amount of purchase;
- Payment method used (Stripe, Apple IAP, Google Play);
- Description of the technical issue.
- We review all requests within 5 business days and notify you of the outcome.
- If approved, refunds are processed to the original payment method within 10 business days.
- For IAP purchases, we may assist by providing documentation to Apple or Google — but cannot influence their decision or timeline.
5. AI Translation Services
If your refund request relates to an AI-generated translation or voice dubbing service (powered by ElevenLabs), please note:
- AI output is provided “as is” — it may contain inaccuracies, mispronunciations, or stylistic deviations.
- Refunds are not granted for quality of AI-generated content — only for complete failure to deliver the service.
- ElevenLabs follows strict AI safety practices including Moderation, Accountability, and Provenance — ensuring responsible use of synthetic audio.
6. In-App Purchase (IAP) Refunds
When you purchase through the App Store or Google Play, you are buying from Apple or Google — not directly from FitSpace.
To request a refund for an IAP transaction:
We cannot guarantee the outcome, timing, or approval of refunds processed through these channels. Their policies govern all decisions.
7. Limitation of Liability
The Platform does not guarantee specific results from course completion. Outcomes depend on individual effort and circumstances. Disappointment with results is not a valid basis for refund.
8. Contact
For refund inquiries (excluding IAP), please contact: support@fitspace.app
Last updated: May 10, 2026. This policy complies with FTC, CCPA, GDPR, Apple App Store Guidelines, Google Play Developer Policies, and ElevenLabs’ AI Safety Framework.